![]() ![]() Your support provider can then bill you for the time spent assisting you.Voice communication will be done entire over the phone, but you’ll simultaneously use the app. ![]() Your support provider will then give you further instructions over the phone.When the support provider connects to the internet and tells you over the phone that they are ready, enter a short description about the issue and click the ‘Begin remote support’ button.First, contact your support provider over the phone and state that you would like to use the remote support service.Communication is done entirely through HTTP (port 80), which facilitates support provision also in secure networks (e.g. To use this type of support you don’t need advanced computer knowledge, because the entire process is automated. This form of help is faster and simpler, lowering support costs. Remote support your support provider to assist you directly on your desktop (workstation). ![]()
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